Warranties, Policies, and Raw Material Sourcing
Lifetime Manufacturer Warranty
Jessica Jade stands behind the lifetime quality of our products. However, given the innovative means by which we produce our amazing gold products, defects do happen. Additionally, each gemstone is natural and therefore has its own unique characteristics that may affect its long-term quality. If you believe your product has a manufacturing defect or simply normal wear-and-tear, you may return it to us.
Depending on the availability of the product (for instance, perhaps it was part of a limited collection), you may use the appropriate collectible coupon (link here) to either replace the product, redeem it for cash, or take advantage of any of the other available options.
The use of this policy to extend and add variety to your products' lifetime warranty is of course optional. If so desired, the product can simply be returned and replaced at your discretion.
*This warranty does not cover the loss or intentional abuse of any Jessica Jade product. We will determine the extent of the coverage on a case by case basis.