Return / Repair Policy

Returns

Return our item anytime. Must be in mint condition to receive a refund. All parts of the item including, gold, jewelry parts (earring posts) & gemstones MUST be returned. 


Repairs can be made on items that have been purchased from Jessica Jade. Entire item inside packaging box must be returned in order for repairs. All parts of the item including, gold, jewelry parts (earring posts) & gemstones MUST be returned. 

It must also be in the original packaging. Your item will then be replaced. 

PLEASE SEND ALL RETURNS TO:

CENTAURI JEWELRY LLC 
153 E 110th Street #1135 
New York, New York 10029


Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable):


  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery




Refunds (if applicable):


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of business days.


Late or missing refunds (if applicable):


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jessicajade24k.com.


Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jessicajade24k.com and send your item to: 153 E 110th Street, #1135, New York NY 10029, United States.


Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


Shipping:


To return your product, you should mail your product to: 153 E 110th Street, #1135, New York NY 10029, United States


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

centauri 
CENTAURI JEWELRY LLC 
153 E 110th Street #1135 
New York, New York 10029

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